We carry the full line of products on our website. However, there are some replacement parts and related products that are only available through our phone order lines. If you’re looking for something and can’t find it on our website, call 111-111-666to talk to one of our Sleep Experts.
We’re happy to answer your questions. Call 111-111-666to talk to one of our Sleep Experts.
Yes, you can. Call 111-111-666to talk to one of our Sleep Experts.
The prices on our products are the same on our website, through our phone order line, and in Retail Stores that carry our products.
We do not offer “sales“ on our mattresses. Our prices reflect a fair value for the craftsmanship, high quality materials, durability and years of use they provide. We hope you find the impact on your sleep and your overall well being invaluable!
Note: When we close out a mattress model, we may offer it at a reduced price to quickly clear out our inventory.
Some people adjust to a new mattress faster than others. We want to be sure you have the time to get your best night’s sleep, every night. So when you buy direct from us, we give you 90 nights to try sleeping on your new mattress.
Here’s how it works:
For full details, click here .
You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.
If you want help with your purchase, we’re happy to help. Call 111-111-666to talk to one of our Sleep Experts.
While you’re in your shopping cart, click the “Remove“ link right under the product price.
If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.
If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.
If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.
If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.
If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.
During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.
We can only accept and ship orders from this website to addresses in the U.S. If you live outside of the U.S., please visit our international site www.diamondfoam.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.
Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.
If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.
In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.
Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.
We accept major credit cards (Visa, MasterCard, Discover and American Express) and Diamond foam Financing.
Yes, we offer Diamond foam Financing, which is administered by Wells Fargo Financial National Bank. For more information, click here.
Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.
We charge your credit card when we ship the products you ordered.
Yes, you can—but please call our Sleep Experts at 111-111-666and place the order with them; they’re equipped to handle these kinds of orders.
Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.
If you have created an online account, you can sign in to your account and check your status there.
If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.
No, we do not sell products on these sites, nor do we allow our authorized retailers to sell our products on these sites. Please beware of counterfeit products; for more information, click here.
Note: products purchased on these sites are not eligible for our warranties and cannot be returned to us if they are defective.
Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.
To designate an order as a gift or add gift-wrapping (for some products – see below), you can select those options during the Gift Options step in checkout. When you designate an order as a gift, we do not include the price on the shipping receipt, and you have the option of including a gift message.
We offer gift-wrapping for smaller products, like pillows, bed linens, travel products and home & office products. To add gift-wrapping to your order, select it during the Gift Options step in checkout. Please note that there is a small charge for gift-wrapping.
We cannot gift wrap larger products, like mattresses, foundations and bed frames.
We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically 7 to 21 days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.
Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the adjustable base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.
Yes. It’s all part of our white glove delivery service.
We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.
If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery may incur additional charges because of the extra cost of delivering to remote areas. If this happens, we will call you to let you know about the charges and discuss any possible delivery issues.
If you live outside of the U.S., please visit www.diamondfoam .com and select your country to view products and purchase options.
Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day; if you choose Standard Delivery, you can expect your order to arrive within 3 to 5 days. If you choose expedited service, it should arrive in the timeframe you selected.
Delivery for bed products (mattresses, foundations, adjustable bases and bed frames) varies—we call you to arrange a delivery time, usually within 7 to 21 days.
Please visit our Shipping and Delivery page for current prices.
Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.
All bed products (mattresses, foundations, adjustable bases and bed frames) are delivered separate from smaller products.
Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. After your order is placed, we will call you to let you know about the charges and discuss any possible delivery issues.
No, we’re sorry; we do not ship to Canada. If you live in Canada, please visit www.diamondfoam .com and select “Canada“ to view the products available in Canada and learn where you can buy them.
Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, adjustable bases and bed frames) to either APO or FPO addresses.
Sorry, we cannot ship to P.O. boxes
No, we’re sorry; we do not ship to foreign countries. If you live outside of the U.S., please visit www.diamondfoam .com and select your country to view products and purchase options.
You can read about our return policy here.
If you purchased a mattress from us:
You’re eligible for our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress and foundation back and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Full Replacement Limited Warranty.
If you purchased an Ergo adjustable base from us:
While we do not accept returns, we stand by their quality with a 20 Year Limited Warranty. If you experience problems with your adjustable base, call 800-979-1457 to talk to the Diamond foam specialists at Reverie (the manufacturer). They can help, whether it’s a simple question or a warranty-related issue.
If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:
Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.
If you purchased your Diamond foam product from a retail store:
Call the store to discuss the problems you’re having and their return policy.
If you feel your product is defective:
Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.
diamondfoam ® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.
diamondfoam ® material is not the same as generic memory foam. Unlike generic foam, diamondfoam ® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture diamondfoam ® material, it’s proprietary—you’ll only find it in our products.
We include a small sample of diamondfoam ® material in our Information Kit. The sample is only meant to give you an idea of how diamondfoam ® material responds to your touch; in our mattresses, there are multiple layers of different kinds of DIAMOND FOAM® material, all working together to produce the comfort and support your body needs. To get a better feel for how DIAMOND FOAM material feels in our mattresses, we encourage you to visit a retail store that carries our products and try them out for yourself.
In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo adjustable bases, our bed linens and our mattress protectors.
We offer our 90 Night Tryout for mattresses (and foundations if purchased with a mattress), if you buy direct from us. This is designed to allow you to purchase the product and try it out. Our mattresses, adjustable bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.
Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.
Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.
Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.
No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Diamond foam mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.
If you’re used to a traditional mattress, your new Diamond foam mattress may take some getting used to. As you sleep on the mattress, it will respond to your body weight and temperature, conforming to your body, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the cells are fully opening—so they can optimally adjust to temperature changes and weight. It’s important to note that after it’s completely broken in, your mattress retains the responsiveness it has straight from the factory, so it feels more like new every day. The DIAMOND FOAM® cells offer their conforming support throughout their life.
We design our mattresses to fit most standard size bed furniture and frames. Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit. If you have any question about whether a Diamond foam mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
We get this question often, but in fact, sleeping warm on a Diamond foam mattress is not an issue that our owners raise frequently. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It’s worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses helps increase circulation, you may find you need fewer covers—and it may even help your cold hands and feet in the cooler months. If you feel warmer, try using fewer covers.
Yes, our mattresses work with wall beds, as long as the flat wooden frame is strong enough to adequately support the mattress. We recommend that you do not fold the bed into the wall each morning, since the mattress is best protected by resting on a flat horizontal surface at all times.
DIAMOND FOAM® material can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes it’s helpful to “air out“ your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it.
DIAMOND FOAM® material responds to your body weight and heat. It contours to your body, automatically adjusting to your every curve. When not in contact with your body, the material returns to its usual shape (which it’s designed to do so it feels like new every time you sleep on it), so it can feel slightly firmer when you first lay down. After you have been on the mattress a while, the material responds to your body heat and starts to feel more conforming and responsive. The material responds to the room temperature, so if your room is very cold, the mattress can feel less responsive and slightly firmer; if your room is hot, the mattress can feel more responsive and softer. No matter how firm or soft the mattress feels, it still offers the support that your body needs to fully relax during sleep.
One of the most wonderful things about a Diamond foam mattress is that it returns to its usual shape time after time, so it’s more like sleeping on a new mattress every night. When you first get your new mattress, some of the cells in the DIAMOND FOAM® material may not have opened fully—this is simply a result of the manufacturing process. With use, the cells open more fully and respond more readily to your body weight and temperature. Don’t worry – after a matter of weeks, the mattress will be fully adjusted (so it won’t continue to feel softer and softer). And whether your mattress is brand new or years old, you’ll get the support your body needs for a relaxing night’s sleep.
If there is sagging, it is likely because the mattress is not properly supported on a flat solid surface that can adequately support it. That’s why we highly recommend using a Diamond foam foundation with your mattress to provide the support it needs to perform as designed. If the mattress is properly supported, significant sagging may be a sign of a warranty issue; if that is the case, call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem with you and help you through the warranty process if that is appropriate.
We design our mattresses to support hundreds of pounds of weight, so letting your pets sleep with you will have no effect on the mattress. As with any product in your home, your pets’ nails are a factor to consider; generally, the sheets on the bed should buffer the mattress from tears.
Since our mattresses are designed so you do not have to flip or rotate them, you’ll never have to face that backbreaking task. In fact, you should not flip our mattresses—they all have a top side that’s designed for sleeping.
If you’re moving the mattress, yes you can fold it. Be sure to fold it with the top side facing in on itself. If the mattress sits folded in cold weather for hours, do not try to force it to “unfold“ when you place it in your room—it will naturally return to its original shape over the course of a couple of hours.
If you spill liquid on your Diamond foam mattress, you can take the following steps. Please note that any stain or odor may not be completely removed.
Note: We offer a mattress protector that can provide extra protection against spills. It’s specially designed to fit all Diamond foam mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.
For mattresses with a removable cover:
For mattresses with a non-removable cover:
Soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels) Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
Yes, we do, for any of our mattresses with a removable cover. You can talk to one of our Sleep Experts at 111-111-666and they can help place an order for you.
We offer a mattress protector that can provide extra protection against liquid spills. It’s specially designed to fit all Diamond foam mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.
Very high humidity typically helps warm the air, so your mattress may feel slightly more soft. However humidity itself won’t impact the mattress or the way it feels.
We recommend you do not use either electric blankets or heating pads with our mattresses. The DIAMOND FOAM® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.
Once you lie down, the mattress will quickly respond to your body heat and feel warmer.
We do not recommend using a mattress pad with our mattresses—it will create a barrier between your body and the DIAMOND FOAM® material, lowering the mattress’s ability to respond to your body weight and temperature. However, you can use a mattress protector; we sell one to help protect against spills. You can read more about our mattress protector here.
If you’re used to a traditional pillow, your new Diamond foam pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the DIAMOND FOAM® cells are fully opening—so they can optimally adjust to temperature changes and weight.
It’s important to select the correct NeckPillow size. This chartwill help you find the right size.
For filled pillows, if you want to “clean“ your pillow, follow these simple steps to allow the material to breathe and absorb fresh air:
If your pillow has a removable cover:
Our foundations look similar to a standard box spring. But instead of the “give“ of a box spring, our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.
We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support. Do not use the mattress with a conventional box spring. Please note that using the mattress without a Diamond foam foundation or similar firm, solid-surface, non-spring base may void the warranty.
No, you should not place the mattress on a box spring. Box springs are designed to “give“ in supporting a traditional mattress, while Diamond foam mattresses require a solid base.
If your platform bed has a solid surface and strong center support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.
No. A box spring is designed to support a traditional spring mattress, and it “gives“. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.
No. A futon base is not designed to support a mattress as heavy as ours.
We designed each of our foundations to support the weight of a mattress plus two persons resting on top. Each foundation is designed to support approximately 600 pounds of weight.